Terms of use

Terms and conditions

Terms and conditions of online shop Ingridsheels, owned by the company Ingrid LOGAR s.p. (provider) are composed in compliance with the Consumer Protection Law (ZVPot), the recommendations of the Chamber of Commerce of Slovenia (GZS) and international codex for electronic commerce.

Company information

Ingrid LOGAR s.p.
Cankarjeva ulica 12
2310 Slovenska Bistrica
Tax ID number: SI 76131912
Registration number: 6428304000
TRR: SI 56 0441 5024 8451 023 (opened at Nova kreditna banka Maribor)
Phone number: 041 417 218
e-mail: info@ingridsheels.com

Accessibility of information

Provider commits to provide the customer at any given time with the following information:

  • identity of the company (company name and address, register number),
  • contact information that allow the user to quickly and effectively communicate with the provider (e-mail, phone number),
  • essential characteristics of the goods or services (including the after-sales service and warranty),
  • availability of products (each product or service offered on the web, should be available within a reasonable period),
  • terms of delivery of the product or execution of the service (manner, place and delivery date),
  • clearly and unambiguously set prices (it must be clear whether tax and transport costs are included or not)
  • possible payment methods,
  • period of validity of the offer, and conditions and deadlines for withdrawal including with the information on the buyer`s cost of returning a product,
  • explanation of the appeal process, including all the information on the contact person or service for contact with customers.

Prices

Prices in Ingridsheels online shop are in EUR (€) and include value added tax (DDV). Prices are valid with the conclusion of a contract between the provider and the customer, respectively when the customer receives a status report “Order confirmed”. Purchase agreement (order) is saved on the provider`s server in electronic form, at confirmation of the order the customer automatically receives a receipt via email. The prices are valid at the moment of placing an order and do not have an upfront set period of validity. The provider reserves the right to change the prices without further notice. If a product is currently out of stock the provider notifies the customer on the delivery date and provides the product in the shortest time possible.

Placing orders via phone or email

It is possible to order products via telephone 041 417 218 (workdays from 9 am to 4 pm) or through email using the address info@ingridsheels.com. The message should include:

  • Name and surname
  • Delivery address
  • Phone number
  • Desired articles and the quantity
  • In case of ordering products via phone or email it is obligatory to pay through Cash in Advance (see Methods of payment).
  • Methods of payment

The following methods of payment are available:

  1. Cash on delivery

The parcel is paid to the delivery person on site.

Redemption needs to be paid in the amount listed for individual delivery service. In case of choosing delivery service DPD the amount of redemption is 0.5 EUR, with the Post of Slovenia the amount is 1.6 EUR. This cost is charged when the invoice is issued.

If the customer, who chose the cash on delivery method does not take over and pay the parcel that is considered the breach of contract – the provider has the right to initiate recovery proceedings.

  1. Via invoice through transaction account of the company Ingrid LOGAR s.p.

Products can be paid via an invoice that is issued by the online shop of the company Ingrid LOGAR s.p. through transaction account (IBAN) SI56 0441 5024 8451 023 opened at NKB Maribor. When paying through an universal payment order (UPN) it is necessary to enter a code of manner GDSV or OTHR, and enter the account number as the reference. When paying abroad it is necessary to enter a bank code (BIC) BAKOSI2X.

Issuing an invoice

After the delivery of the ordered products the customer receives an email with an invoice in pdf format. The receipt shows two separate parts, the price and other costs connected to the purchase along with a notice on the right to return a product. The customer is obliged to check the correctness of data before placing an order. We cannot take into account any later arguments on issued invoices.

Delivery

Ordered items are delivered by DPD, the Post of Slovenia (Pošta Slovenije) and TNT.

Delivery service DPD ensures customers a reliable and flexible delivery.

The delivery person will deliver the package to the chosen address, and they will contact the customer before the delivery and try to arrange for a suitable time of delivery. In case of the customer not being at the scheduled time and place it is possible to arrange a new delivery, a delivery to another address (at work, to a relative, neighbor, etc.). The DPD will deliver the package consistently with the customers` needs.

The Post of Slovenia (Pošta Slovenije) offers classical and reliable delivery.

The mailman will deliver the package to the chosen delivery address. In case there is no one there when trying to make a delivery, they will leave a note in the mail box, with which the customer using an ID document is able to pick the package up at the nearest branch of the Post of Slovenia.

The cost of regular delivery is unique for the complete area of Slovenia but varies considering an individual delivery service.

WARNING: these terms and costs of packaging and delivery are valid only within the Republic of Slovenia. For the delivery into other countries the costs are listed in the price list of the delivery service. The customer is also responsible for possible costs in countries outside of Slovenia.

Delivery date

The provider sends the ordered products the latest in 72 hours since receiving the order. The deadline starts the same day after receiving an order before 3 pm and in case of receiving the order after 3 pm it starts the next day. We are striving to delivering a customer`s package in the shortest time possible, and products in stock are mostly delivered within 2-4 workdays.

In case a product is not in stock provider notifies the customer via email or phone on the delivery date and assures that the ordered products are delivered in the shortest time possible respectively within 21- 28 days.

If the customer does not receive the package in the agreed deadline the provider needs to be notified. The provider commits to identify the location of the package as best as possible and to try to deliver it to the client as soon as possible.

Return of products

Return without any given reason

If the customer wishes to return the goods without reason they have to notify the provider via email within 14 days since receiving the package (to:info@domacedomace.si">info@ingridsheels.com). Ordered products must be send within 30 days since posting a notification of returning the products in the original packaging with the original invoice to the headquarters of the company at Ingrid Logar s.p., online shop,  Cankarjeva ulica 12, 2310 Slovenska Bistrica. Products must be undamaged.

The Ingrid Logar s.p. online shop then refunds the complete purchase price, but the costs of returning the products belong to the customer (the cost of return). Refund will be executed immediately when possible, and the latest within 30 days since receiving a notification of returning the goods. Refund to the customer is executed solely through a transaction to their transaction account. Refund in the form of a cash payout is not possible.

Reclamation

In case of the delivered goods not corresponding to the characteristics respectively specification of ordered goods (delivering the wrong product, the wrong quantity of a product) the customer needs to notify the provider via email (to:info@ingridsheels.com)%20within">info@ingridsheels.com) within  15 days since the date of receiving the product and in compliance with the arrangement to return delivered products, which the provider will replace with the corresponding ones without charge. The provider also covers the costs of returning primarily wrongly delivered products.

Return of damaged packages

In case of the package, in which the customer received ordered goods, is physically damaged, is missing products or shows signs of being opened already, the customer needs to initiate a reclamation record with the delivery service (DPD or the Post of Slovenia).The customer notifies the provider that makes an agreement with the delivery service on taking over the package in the same state as the customer received it, with which the customer needs to fill in a reclamation record. The provider commits to solve the reclamation together with the delivery service in the shortest time possible.

Communication

The provider will contact the customer via remote means of communication only if the customer is not specifically against that. Bulletin emails will include the following:

  • clearly and unambiguously marked emails as commercial messages,
  • the sender is clearly seen,
  • various sales, promotions and other marketing techniques will be marked as such. Also the terms of participation will be clear,
  • clearly presented the manner of unsubscribing from the bulletins,
  • the wish of the user of not wanting to receive bulletin emails will be expressly respected.

Data privacy

The provider commits itself to long-term protection of all personal data of customers in compliance with the Law on Protection of Personal Data (Ur. list RS št. 86/2004). The provider will use personal data exclusively for the needs of fulfilling orders (sending invoices, information, offers) and other needed communication. The user`s data will in no case be turn over to a third, unauthorized party. Personal data protection is also the customer`s responsibility, because they have to take care of the security of their user name and password.

Complaints and disputes

The provider respects the applicable consumer protection laws. The provider strives to fulfill their duty to establish an effective system of handling complaints and appointing a person, who communicates with customers in case of complaints or disputes via phone or email. A complaint should be send through the email address to:info@domacedomace.si">info@ingridsheels.com. The procedure of handling a complaint is classified. The provider will confirm receiving a complaint within 8 days and notify the customer of the length of handling it and will through the process notify the customer on the activities. The provider is aware that the basic characteristic of a consumer dispute, at least concerning legal procedures, its asymmetry of the economic value of the claim and the costs that occur through handling the dispute itself. That is also the main obstacle that the consumer does not initiate a dispute in court. Therefore the provider tries their best to solve any possible disputes by agreement.

Legal notice

Online shop Ingridsheels.com and all contents and information published here (text, graphic and video materials) are protected with the Copyright Act and are not allowed to be copied, republished, download or distribute in any way. The trade mark and logo are property of the company Ingrid Logar s.p.